• FAQ’S

    Frequently asked questions

FAQ

How can I verify my 2Pay4You Account?

Please upload the photo ID page of your passport or front and back of your national ID card.

We also need an Address verification document which is not older than 3 month from the sign up date. These have to be official bills, as for electricity, gas, water or telephone.

Where can I find my TRN ?

After you made a Deposit or Withdraw order, 2Pay4You will send you per email a new Invoice with a new TRN which we need for adding funds to your account or for chasing your transactions if there is any issue.

How do I send funds from my Wallet to another 2Pay4You Members?
Please click on “Wallets“ and choose the option “Wallet to Wallet“. Please make sure you got the correct Wallet Code (Unique Code) from the Member, otherwise your funds can be sent to an another wallet from an another Member and this cannot be undone.
How do I make a withdraw to my bank account?

Please click on “Banking“ and choose the option “Withdraw“, after that you need to choose your withdraw type and fill the withdraw form. When your payment is processed you will get an notification mail from our side.

Why are my ID documents not accepted?

There could be several reasons why 2Pay4You doesn‘t accept some ID documents.

1. Non Government ID Card or Passport
2. Unclear and not readable
3. ID documents expired
4. Your Address verification document doesn‘t show the same name and address by which you registered on 2Pay4You

How do I change my password?

If you forgot your password, you can reset it easy by following these steps below:

1. When you are on the Sign-In page you will see written on the right side “Recover my Password“. Please fill in your email address of your 2Pay4You account and you will get a new Password via email.

2. For changing your password you need to login to your account with the new Password, then you need to click on “Profile“ and scroll down until you see the Update Password field.

3. Fill in the Password that you want.

How do I change my Account Information?

Your ID update ( First-Lastname) and also Phone number needs to be changed by our Support-Team. Just contact them and you will receive directly a response. The Address update can be changed by yourself.

Until now I have not received my deposit yet. What should I do?

Don‘t forget to write the TRN of your Deposit in the transfer details, when making the payment. Please contact our Support-Team after 5 business days, if the funds are not by then on your wallet and send them the Transfer confirmation from your Bank along with the TRN. Our Team can start to investigate then and will contact you within 24-48 hrs via email.

How to make a Deposit?

After you are logged into your account, choose the option “Deposit“. You will find it on the left side of the page. Then you need to choose your deposit method and fill all blanks. After that you have to request the verification code, which will be sent to you immediately via email. When you received the verification code you need to confirm it on the deposit confirmation page. We will send the next email with your deposit invoice, which contains our Banking details for your deposit to 2Pay4You. In the invoice will be a TRN (Transaction No.) Please don’t forget to put the TRN from your 2Pay4You Invoice in your Payment details when you send the funds.

How many Currency Bank Accounts and Wallets do I have?

1.) After your account is verified you will get 9 Currency Bank Accounts, every Bank Account is for one currency.

2.) You can create up to 50 wallets for 9 currencies.

We have these currencies available for the exchange : EUR, USD, THB, CHF, GBP, RUB, CZK, PLN, HUF

What can I do with the Option “ Transfer to CCS“?
If you have an account with our Partner Company CryptoCoinStreet (CCS) you can send your funds to your wallets and purchase some Crypto Currencies directly.
Do you have a Live-Chat for your customers?

Yes, we do. When you need some help you will find our Live-Chat directly on the right side of your monitor. Our Live-Chat is available from 8.00 am until 06.00 pm (GMT+2).